eServiceDepartment

Customer Files Management (0)

Customer information is maintained in an online secure database.  Though customizable, we have set it up for a service operation, with all the important information you need to maintain for a customer.

Work, home and billing addresses
Home, work, cell and other phone numbers
Email addresses
Service agreement tracking

Technicians can view the customer information for the call they have [...]

Dispatch Calls to Tech in Real Time (0)

Let’s just bullet out some of the capabilities of eServiceDepartment for your service dispatch operation:

See only today’s calls, sorted by urgency from top down
Other views for calls set for future dates
Separate views of Preventive Maintenance calls to allow release to tech when time permits
See current call being performed by technician, see when they’re about to [...]

Equipment Data – Brand, Model, & More (0)

Technicians enter brand, model, serial number and location information in the field for all equipment the first time they service it. All equipment is tracked by address and type. Locations tell the next tech where to find it, such as on the roof, back yard, etc.
Brand, model and serial information is retained. [...]

Management Financial & Productivity Reports (0)

There is so much that a service manager or service company owner wants to know about what’s going on with their technicians. After all, the costs keep rising to operate a truck with a well-trained service person. So, keeping up with productivity and profitability numbers is important. eServiceDepartment produces reports for management [...]

Calendar Sharing & Appointment Scheduling (0)

If you’re using field sales people, perhaps selling replacement HVAC systems, this system has amazing calendar and task management sharing for office and sales staff.  Either they can schedule their own appointments, with the office able to see where they’ll be when, or a staff member can schedule for all of them.
Each person will see [...]

Service History Files – Tech Field Access (0)

Never go searching through file cabinets again to find out what services were performed on certain systems at an address. Service history is automatically maintained from the technician field entries that create the invoice.
When the tech fills in the fields on the computer in the truck and completes the call, service history is in [...]

Technician Field Invoicing in Real Time (0)

We’ve taken all possible steps to make it easy for your technicians to adapt to having a computer in the truck and printing their invoices.  Their data entry is mostly just picking from information offered, with almost no typing at all.
If you’re using Picture Perfect Pricing, professionally written repair descriptions are automatically placed on the [...]

Equipment Necessary & Its Cost (0)

**Click the images to link to PC Connection to see the item pictured.  This is not a brand or unit recommendation, but just an example of acceptable hardware and cost.**
First, this eServiceDepartment system is highly flexible, and can be implemented in stages, or just pieces used based on your needs and desires.
Basic office only use:

Just [...]